We deliver to Northern Ireland and UK destinations
We use Royal mail postal service for smaller items and reputable Carrier companies for larger items
Please allow up to 3/5 working days for delivery.
Royal Mail service aim to delivery within 3 working days, which is usually the case
We re-use clean used packaging along with brand new packaging products.
This helps keep costs down and has environmental advantages.
My order hasn’t arrived
Before you contact us, please check with your neighbors’ house-mates etc, this solves the problem in most cases.
From time to time goods get lost in the postal system. It doesn't happen often but when it does we know it's frustrating. We would ask that you allow 10 working days (Monday – Friday) from the date of dispatch for your order to arrive. If 10 working days have passed without delivery please contact us.
If Royal mail or the Courier are unable to deliver your order after they have check/searched, we will refund all costs to you (All refunds will be made back via the original payment method) or we will send a replacement if still required (subject to stock availability).
If you do not inform us of missing goods within 30 days of purchase we cannot guarantee we can refund or replace any goods. (Notifying us After 30 days gives us very little time to claim compensation from Royal Mail or Courier Companies).
Orders sent incorrectly
We strive to ensure all orders are sent out correctly by our warehouse team. In the event of a mistake we will rectify as quickly as possible.
We continue to strive to give all our customers service and satisfaction, sometimes mistakes can happen unintentionally. So if you have any query about your order or you need a technical help please contact us at firstname.lastname@example.org with your concerns we will do our best to help. ALL ENQUIRES ARE WECOME