Delivery Cost

 

UK Shipping charge £2.99 per order 

UK Shipping of new bicycles £15.00 

Your Shipping cost will be shown in the checkout page before purchase​

 

 

There no collection charge when you personally collect your order from our store 

Please check store opening times before travelling

Our experienced Staff can advise you in all aspects of your purchase

 

Once you have submitted your order we will not be able to make any changes,

this includes the delivery option and combining delivery charges for multiple orders.

​Fast dispatch

 

Our aim is to process your order quickly & accurately then deliver safely to your address as soon as possible

Orders we receive before 4 pm (1600Hrs) are usually dispatched within 24 hours 

 

 

RETURNS POLICY

We understand that buying on-line can be filled with uncertainty.

So that is why we have a "No-Hassle" 30 day satisfaction guarantee.

 

If you find that you are not completely satisfied with your purchase, 

You are entitled to a full refund of the original purchase price of the returned items minus shipping charges. 

 

If we have made an error, or goods are faulty then we will cover all the shipping costs and refund you the postage incurred. 

If you decide to return your item 

Please contact us before you make a return. Contact us  or  phone +44 (0) 2890328848

Goods must be returned within 30 days of receipt. 

Goods must be in original packaging. 

Goods must not be fitted or used. 

Please include a postal receipt.

Proof of purchase 

We will refund postage costs but only standard post or standard parcels.

or we may provide a pre-paid postage shipping label   

We are not responsible for damage or loss in the return post.

Goods must be returned within 30 days of receipt.

Beyond 30 days we charge a restocking fee of 20%, with a minimum fee of £5.00

 

If you whish to Cancel your Order 

Our aim is to dispatch your order a.s.a.p. usually the same day 

To avoid unnecessary return postage charges your request to cancel your order must reach us before dispatch  

Contact us stating "Cancel Order "  with  order number

 

LOST IN POST:

We use Royal Mail tracked service which we have found to be trustworthy and reliable, However if a parcel expectantly is lost in post we will request Royal Mail for a refund, This process may take 15-20 days.

 

These are the terms set by the Royal Mail, not by us. There is nothing we can do until these timings have passed.

After 15/20 working days we can issue a refund.

 

ALL LOST ITEMS MUST BE REPORTED TO US WITHIN 30 DAYS OF THE SALE. This allows us a short period of time to claim from the courier/Royal Mail. Beyond this we are unable to claim for the loss.

 

Non Delivery ?
Before you contact us, please check with your neighbours, housemates etc, this solves the problem in most cases "My friend tidied it away".

 

Privacy policy

 

We will retain your personal details (name, address, orders, email etc).

We only accept online payments with PAYPAL 

We do not retain financial information such as debit card, credit card or bank details.

We do not share your information with any other organisations.

Should any personal details be incorrect please email us and we will correct them if you wish.

Calls may be recorded

 

CONDUCT POLICY

We will always be polite, honest and treat you with professional respect.

We expect you to behave in the same way.

However if you let your standards drop and threaten, swear or intimidate etc, we will refuse to entertain you as customer. 

Life is too short to tolerate that sort of nonsense. 

Let’s be excellent to each other.