We understand that buying mail-order can be filled with uncertainty. So that is why we have a "No-Hassle" 30 day satisfaction guarantee. If you find that you are not completely satisfied with your purchase,
You are entitled to a full refund of the original purchase price of the returned items minus shipping charges.
If we have made an error, or goods are faulty then we will cover all the shipping costs and refund you the postage incurred.
If you decide to return your item
Please contact us before you make a return.
Goods must be returned within 30 days of receipt.
Goods must be in original packaging.
Goods must not be fitted or used.
Please include a postal receipt.
We will refund postage costs but only standard post or standard parcels.
If returning cycle tyres or larger items shipment boxes should be no larger than Royal Mail Medium size. Smaller items can be sent using small mailing boxes or padded envelopes.
You may return to us using tracked or guaranteed services but we can only refund the approximate 1st class postage cost.
Goods must be packed in strong boxes and prepared to Royal Mail postal packing guidance
Advice for the best way pack parcels for posting is available at Royal mail or your local post office counter.
We are not responsible for damage or loss in the return post.
We will initiate the refund, replacement or exchange process once we have been notified of your request. Once the item has been received and checked back into our warehouse. All refunds will be made via the original payment method.
Refunds will be made as soon as possible after inspection of receipt and returned goods allow up to 14days for this process to be completed
Our return address
For all orders being returned please send to:
Mc Garvey Cycles,
16 King Street
Belfast BT1 1HU,
Should you wish to cancel your order, e-mail us at firstname.lastname@example.org simply using the subject title "CANCEL ORDER".
We will then cancel the order and issue a refund. Or call us on 028 90328848.
When we receive your order our main aim is to process it correctly and without delay get into the postal system at get it to you as soon as possible.
So if you decide to cancel your order and notify us before it leaves our warehouse we will then cancel the order and issue a refund.
However if you notify us of your wish to cancel your order after we have dispatched it and your order is no longer physically in our possession, we must refer you to our RETURNS POLICY
We accept payments using PayPal You don't even need a PayPal account to pay by Paypal anymore - just a credit or debit card. We don't store your credit card details or release any of your details to any other party.
Your Personal Information
When you place an order through mcgarveycycles.com your name, address, delivery address phone number and e-mail address are required. We do not retain any credit card details as your payment will be processed through Paypal. We don't store retain or release any of your details to any other party.
Our website is regularly kept up to date with current stock items, Products which are low in stock or sold out are constantly been replaced this can sometimes take a few days. We never knowingly advertise something as in stock when it is not..